No impact incident

HMH Platform: ED: Email Delivery Disruption

Nov 2, 2026, 11:43 UTC

started

15:39 UTC

resolved November 3, 2026

27 h 56 min

duration

Affected: Login, Login, Login

Current status of HMH Platform: Operational — live HMH Platform status

Timeline

Nov 2, 2026, 11:43 UTC
investigating
We are investigating an issue that may prevent customers from receiving certain system-generated emails, including password reset and sign-in notifications.Our teams are working to determine the full scope of the impact and restore normal service. We will provide additional updates as information becomes available.
Nov 2, 2026, 14:13 UTC
identified
We have identified the issue affecting the delivery of certain system-generated emails. Our teams are implementing remediation and will validate email delivery to confirm that service has been fully restored. We will provide another update as more information becomes available.
Nov 2, 2026, 15:18 UTC
monitoring
Email delivery services have been restored and are now operational. Initial validation has been successful, and we continue to monitor service performance and stability.
Nov 3, 2026, 15:39 UTC
resolved
This incident has been resolved.

Updates as published by HMH Platform (original).

Brevo 12:35 UTC · Delay in transactional events
Fly.io 12:34 UTC · Elevated Machine start failures in ARN
U-Haul System 12:29 UTC · Update - U-Haul Applications Restored
Grafana Cloud 12:14 UTC · Missing Metrics for Some Synthetic Monitoring Checks using the Montreal, North Virginia, and North California public probes
Tenable 12:03 UTC · Tenable Cloud Security: Sync delays
Autotrader 11:59 UTC · Finance API Preproduction - Performance degraded
Resideo 11:21 UTC · Total Connect Comfort (TCC) - Partial Outage
Fly.io 11:19 UTC · Emergency maintenance in IAD
Batch 11:19 UTC · Dashboard instability and message delivery disruption