Critical incident

U-Haul System: POS is Fully Operational

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jun 27, 2026, 13:31 UTC
   investigating
   Centers: Close and re-open browser Other: Clear browsing data Steps to clear browsing data: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.' If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2. Jun 27, 2026, 14:50 UTC
   investigating
   If you are continuing to experience POS slowness, please clear your browsing data. Steps to clear browsing data: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.' If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
3. Jun 27, 2026, 15:28 UTC
   monitoring
   POS is now back up and operating normally - please resume business operations in normal POS. If you completed any transactions in BackupPOS, please import those contracts now. Our teams are continuing to investigate the root cause of the issue. If you experience any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
4. Jun 27, 2026, 15:39 UTC
   resolved
   POS is now back up and operating normally - please resume business operations in normal POS. If you completed any transactions in BackupPOS, please import those contracts now. Our teams are continuing to investigate the root cause of the issue. If you experience any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).