Minor incident

Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

Affected: Voice, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 3, 2026, 02:17 UTC
   investigating
   Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 3, 2026, 03:02 UTC
   monitoring
   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Nov 3, 2026, 05:02 UTC
   monitoring
   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
4. Nov 3, 2026, 09:08 UTC
   monitoring
   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
5. Nov 3, 2026, 17:15 UTC
   monitoring
   We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
6. Nov 3, 2026, 19:08 UTC
   resolved
   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

Updates as published by Twilio (original).