No impact incident

ThreatLocker: Instance H AgentAPI Issue

Affected: API [Instance H]

Current status of ThreatLocker: Minor issues — live ThreatLocker status

Timeline

1. Nov 3, 2026, 02:31 UTC
   investigating
   We are investigating some API issues affecting instance H. This is causing a limited number of customer computers to report as offline in the portal.
2. Nov 3, 2026, 03:17 UTC
   investigating
   We continue to investigate this issue. At the moment of writing, it appears to only be impacting our AgentAPI servers.
3. Nov 3, 2026, 03:45 UTC
   investigating
   We are able to confirm that the scope of this issue is only for AgentAPI servers on Instance H. We continue to investigate this issue.
4. Nov 3, 2026, 03:49 UTC
   investigating
   We are currently looking into a solution for this problem.
5. Nov 3, 2026, 04:33 UTC
   identified
   We have identified the cause of the issue, and we are currently working on restoring functionality of AgentAPI services.
6. Nov 3, 2026, 05:02 UTC
   monitoring
   We have effectively restored functionality of API servers for H. Currently working on monitoring the status.
7. Nov 3, 2026, 05:46 UTC
   monitoring
   We are continuing to monitor for any further issues.
8. Nov 3, 2026, 13:18 UTC
   resolved
   This incident has been resolved.

Updates as published by ThreatLocker (original).