Minor incident

Twilio: RateQueue Host Down Did Not Recover

Affected: SMS

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 3, 2026, 02:14 UTC
   investigating
   We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
2. Nov 3, 2026, 02:50 UTC
   identified
   Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available
3. Nov 3, 2026, 04:53 UTC
   identified
   Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available
4. Nov 3, 2026, 06:55 UTC
   identified
   Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.
5. Nov 3, 2026, 10:51 UTC
   identified
   Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 8 hours or as soon as more information becomes available.
6. Nov 3, 2026, 19:13 UTC
   identified
   The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 8 hours or as soon as new information is available.
7. Nov 4, 2026, 03:47 UTC
   identified
   The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 16 hours or as soon as new information is available.
8. Nov 4, 2026, 16:13 UTC
   monitoring
   Messaging is operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
9. Nov 4, 2026, 18:09 UTC
   resolved
   We are no longer experiencing the issue causing delays in messages. This incident has been resolved.

Updates as published by Twilio (original).