Minor incident

Twilio: SMS and MMS Delivery Delays from Twilio to Altice United States

Affected: SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 30, 2026, 00:10 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 30, 2026, 00:11 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 30, 2026, 01:12 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 30, 2026, 03:12 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 30, 2026, 07:18 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
6. Oct 30, 2026, 15:20 UTC
   identified
   Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
7. Oct 30, 2026, 20:13 UTC
   monitoring
   We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
8. Oct 30, 2026, 22:15 UTC
   resolved
   The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

Updates as published by Twilio (original).