Minor incident

Pantheon Operations: Degraded Solr Indexing

Affected: Solr

Current status of Pantheon Operations: Minor issues — live Pantheon Operations status

Timeline

1. Oct 30, 2026, 00:36 UTC
   investigating
   We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.
2. Oct 30, 2026, 02:52 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 30, 2026, 04:16 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 30, 2026, 06:41 UTC
   monitoring
   No new reports with solr issue but we are still monitoring the results of the implemented fix.
5. Oct 30, 2026, 10:13 UTC
   monitoring
   We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.
6. Oct 30, 2026, 14:59 UTC
   monitoring
   We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.
7. Oct 30, 2026, 18:50 UTC
   monitoring
   Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.
8. Oct 31, 2026, 02:38 UTC
   monitoring
   We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.
9. Oct 31, 2026, 10:00 UTC
   monitoring
   We are observing the fix for any further issues. Thank you for your patience.
10. Oct 31, 2026, 23:33 UTC
    monitoring
    Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected] for direct assistance.
11. Nov 1, 2026, 11:24 UTC
    monitoring
    We are continuing to monitor the implemented fix and results. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected] for direct assistance.
12. Nov 1, 2026, 19:00 UTC
    monitoring
    We are continuing to monitor the implemented fix and Solr indexing results for affected sites. We'll share another update if the status changes. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected].
13. Nov 2, 2026, 21:53 UTC
    monitoring
    We are continuing to monitor for any further issues. Should you require immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected].
14. Nov 3, 2026, 17:59 UTC
    monitoring
    Batch remediation is continuing, and Solr indexing has been restored for many affected sites. Some live sites still require manual attention, and additional remediation is planned to begin today. Non-live environments will be addressed at a lower priority. We’ll continue monitoring Solr indexing and share another update if anything changes. If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email [email protected].
15. Nov 6, 2026, 13:28 UTC
    monitoring
    All live sites have been remediated. Batch remediation for non-live sites is in progress. We'll share another update as remediation progresses.

Updates as published by Pantheon Operations (original).