Minor incident

IG: Issue with SMS or Email Authentication codes.

Affected: Login

Current status of IG: Operational — live IG status

Timeline

1. Oct 30, 2026, 00:50 UTC
   investigating
   We are currently aware of an issue where clients are unable to receive SMS or Email Authentication codes. We're investigating now at the highest priority. If you need to deal, please call 61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)
2. Oct 30, 2026, 01:50 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 30, 2026, 02:28 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Oct 30, 2026, 02:33 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 30, 2026, 03:36 UTC
   resolved
   This incident has been resolved.

Updates as published by IG (original).