Minor incident

Twilio: SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium

Oct 28, 2026, 16:38 UTC

started

21:46 UTC

resolved

5 h 08 min

duration

Affected: SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 28, 2026, 16:38 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 2026, 16:41 UTC
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 2026, 17:42 UTC
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 2026, 19:43 UTC
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 2026, 19:44 UTC
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 2026, 21:46 UTC
resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium is operating normally.

Updates as published by Twilio (original).

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