Minor incident

SimpleVoIP: Administration Portal

Affected: Core Voice Services, SimpleVoIP Admin Portal

Current status of SimpleVoIP: Operational — live SimpleVoIP status

Timeline

1. Oct 26, 2026, 15:57 UTC
   investigating
   We are investigating reports of issues with our Administration portal located at http://portal.simplevoip.us. We will provide updates as soon as we have identified the cause and impact of this event.
2. Oct 26, 2026, 16:07 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 26, 2026, 16:10 UTC
   investigating
   We are currently investigating reported issues affecting Call Center functionality. We have implemented a routing change as a potential mitigation and are monitoring its effectiveness while continuing to investigate the underlying cause. We will provide further updates as more information becomes available.
4. Oct 26, 2026, 16:19 UTC
   monitoring
   We have taken multiple steps to mitigate the reported Call Center issues and are actively monitoring system performance. Our team continues to investigate and address any remaining issues while working to ensure sustained stability. We will provide further updates as we continue to monitor.
5. Oct 26, 2026, 16:42 UTC
   identified
   Call Center service has been largely restored following our recent routing changes. We are continuing to investigate reports of intermittent instability and are actively monitoring service performance. We will provide additional updates as our investigation progresses.
6. Oct 26, 2026, 16:56 UTC
   identified
   We are currently working to apply a fix for the ongoing Call Center instability. This process involves rolling server restarts, which are not expected to impact phone service or call routing. We continue to monitor service performance closely and will provide further updates as we progress.
7. Oct 26, 2026, 17:24 UTC
   monitoring
   The patch has been successfully applied, and we have moved into monitoring. We are continuing to keep a close eye on Call Center service to ensure stability. Customers who continue to experience issues with Call Center functionality are encouraged to contact our support team.

Updates as published by SimpleVoIP (original).