Minor incident

Twilio: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada

Affected: SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 23, 2026, 12:29 UTC
   identified
   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 23, 2026, 12:42 UTC
   identified
   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 23, 2026, 12:50 UTC
   identified
   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 23, 2026, 13:51 UTC
   identified
   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 23, 2026, 15:52 UTC
   identified
   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 23, 2026, 16:35 UTC
   monitoring
   We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
7. Oct 23, 2026, 18:36 UTC
   monitoring
   We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
8. Oct 23, 2026, 19:12 UTC
   resolved
   The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.

Updates as published by Twilio (original).