Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio to Malitel Mali

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 22, 2026, 12:42 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 22, 2026, 13:42 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 22, 2026, 15:12 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 22, 2026, 16:13 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 22, 2026, 18:13 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 22, 2026, 22:13 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
7. Oct 23, 2026, 06:14 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
8. Oct 23, 2026, 10:52 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
9. Oct 23, 2026, 12:53 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
10. Oct 23, 2026, 14:26 UTC
    resolved
    The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.

Updates as published by Twilio (original).