OutageDB

No impact incident

Twilio: Issue with Realtime Transcriptions and Deepgram

Oct 22, 2026, 16:32 UTC
started
18:08 UTC
resolved
1 h 36 min
duration

Affected: Realtime Transcriptions, Speech Recognition (Gather Speech) US1, Realtime Transcriptions US1

Current status of Twilio: Minor issues — live Twilio status

Timeline

  1. Oct 22, 2026, 16:32 UTC
    investigating
    Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
  2. Oct 22, 2026, 17:38 UTC
    monitoring
    We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
  3. Oct 22, 2026, 18:08 UTC
    resolved
    The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

Updates as published by Twilio (original).

Other services with incidents at the same time

This was part of a wider event: 57 services reported incidents within the hour.

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