Minor incident

Twilio: Customer's Unable to Create New Requests for Hosting and Porting

Affected: PHONE NUMBERS

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 21, 2026, 15:07 UTC
   investigating
   Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
2. Oct 21, 2026, 15:35 UTC
   identified
   Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
3. Oct 21, 2026, 16:30 UTC
   monitoring
   We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
4. Oct 21, 2026, 17:00 UTC
   resolved
   We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Updates as published by Twilio (original).