Minor incident

Twilio: Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers

Affected: Voice, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 15, 2026, 18:08 UTC
   investigating
   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 15, 2026, 19:10 UTC
   identified
   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 15, 2026, 20:15 UTC
   identified
   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 15, 2026, 21:07 UTC
   monitoring
   We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 15, 2026, 23:11 UTC
   resolved
   The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.

Updates as published by Twilio (original).