No impact incident

Twilio: Email suppression issues

Oct 15, 2026, 17:27 UTC

started

17:27 UTC

resolved

<1 min

duration

Affected: API v3, SMS, SendGrid API, SendGrid Website

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 15, 2026, 17:27 UTC
resolved
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.

Updates as published by Twilio (original).

This was part of a wider event: 15 services reported incidents within the hour.

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