Major incident

Thomson Reuters Legal: SSO Authentication Redirects to HighQ Hub

Affected: APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate), UAE HighQ (Collaborate), UK HighQ (Collaborate), USA HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

1. Jul 15, 2026, 18:02 UTC
   investigating
   Customers with SSO enabled get redirected to HighQ Hub when attempting to log in. We are currently investigating the issue.
2. Jul 15, 2026, 18:39 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 15, 2026, 18:54 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 15, 2026, 19:16 UTC
   resolved
   This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).