Minor incident

AfterShip: AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]

Oct 21, 2026, 17:54 UTC

started

18:00 UTC

resolved

6 min

duration

Affected: Warranty

Current status of AfterShip: Operational — live AfterShip status

Timeline

Oct 21, 2026, 17:54 UTC
investigating
We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.
Oct 21, 2026, 18:00 UTC
resolved
A fix has been released and issue is now resolved. Warranty claims should work as normal now.

Updates as published by AfterShip (original).

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