Critical incident

tado: Log-in issue affecting the tado° app

Jul 16, 2026, 08:04 UTC

started

10:50 UTC

resolved

2 h 45 min

duration

Affected: tado° App, Device Installations, Integrations

Current status of tado: Operational — live tado status

Timeline

Jul 16, 2026, 08:04 UTC
investigating
We have identified an incident affecting our app. Users may not be able to log in at the moment. Please subscribe to our status page for further updates.
Jul 16, 2026, 08:24 UTC
investigating
We are continuing to investigate this issue.
Jul 16, 2026, 08:25 UTC
investigating
We are continuing to investigate this issue.
Jul 16, 2026, 09:12 UTC
identified
We have traced the cause of the incident to one of our service providers. We are working closely with them to resolve the situation as quickly as possible, and we sincerely apologize for the inconvenience.
Jul 16, 2026, 10:10 UTC
monitoring
The service provider reported it's up and running again, we will monitor the systems to make sure everything goes back to normal.
Jul 16, 2026, 10:50 UTC
resolved
This incident has been resolved.

Updates as published by tado (original).

This was part of a wider event: 42 services reported incidents within the hour.

Kameleoon 09:02 UTC · Intermittent Slowness and Instability on Kameleoon Platform (app.kameleoon.com)
MIT 09:00 UTC · Instructure
Rippling 09:00 UTC · Access denied
Poool 08:59 UTC · Engage Backend Issues
Plaid 08:48 UTC · Elevated dashboard.plaid.com error rates
Weglot 08:43 UTC · Issues affecting login with SAML
DataCamp 08:42 UTC · Loading issues across the platform
Ashby 08:40 UTC · Some SSO sign-ins may fail
Vercel 08:39 UTC · SAML Single Sign-On (SSO) errors
Blackboard 08:33 UTC · Blackboard SaaS LMS Outage - Global
Scalapay 08:31 UTC · Elevated Errors
FusionAuth 08:29 UTC · Investigating outage affecting multiple regions
Synthesia 08:27 UTC · Login Issues
WorkOS 08:26 UTC · Elevated Platform Errors
Instructure 08:22 UTC · Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio