Major incident

SurveyMonkey: SurveyMonkey Help Center is Down

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

1. May 28, 2026, 05:03 UTC
   investigating
   SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
2. May 28, 2026, 05:05 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 28, 2026, 05:09 UTC
   monitoring
   Help Center should be loading now. We're monitoring.
4. May 28, 2026, 05:13 UTC
   resolved
   This incident has been resolved. Help Center should load normally.

Updates as published by SurveyMonkey (original).