Major incident

Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)

Affected: Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management

Current status of Sumo Logic: Operational — live Sumo Logic status

Timeline

1. May 8, 2026, 10:50 UTC
   identified
   We have identified a technical issue affecting Billing and Account Management. Currently, Parent organisations are unable to manage Child organisations if a Mumbai (IN) region is included within the list. Our engineering team is actively developing a fix. We apologise for the inconvenience and will provide updates as they become available.
2. May 8, 2026, 11:37 UTC
   identified
   We are continuing to work on a fix for this issue.
3. May 8, 2026, 11:39 UTC
   resolved
   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Updates as published by Sumo Logic (original).