Minor incident

Sumo Logic: Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

Affected: Billing and Account Management, Billing and Account Management, Billing and Account Management, Billing and Account Management

Current status of Sumo Logic: Operational — live Sumo Logic status

Timeline

1. Oct 16, 2026, 12:44 UTC
   investigating
   We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.
2. Oct 16, 2026, 14:04 UTC
   identified
   We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.
3. Oct 16, 2026, 14:37 UTC
   resolved
   We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.

Updates as published by Sumo Logic (original).