Major incident

SU ITS: Users relying on MFA methods other than Microsoft Authenticator, specifically call and SMS, are unable to authenticate.

Affected: Microsoft Entra

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

1. Jul 9, 2026, 19:19 UTC
   investigating
   We are currently investigating this issue.
2. Jul 9, 2026, 19:56 UTC
   identified
   We believe the issue has been identified and we are implementing a change within the Entra policies.
3. Jul 9, 2026, 20:52 UTC
   resolved
   We've updated the Entra policies. MFA should be functioning normally. If you're still seeing issues, please open an ADTT ticket with the NetID and a description of the experience.

Updates as published by SU ITS (original).