Critical incident

SU ITS: Cisco Phone System Outage

Affected: VoIP Campus Phones

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

1. Jun 27, 2026, 19:57 UTC
   investigating
   Users have reported multiple Cisco phone system issues including menu options not working, calls received having no audio, and voicemails not recording. The vendor is aware and actively investigating the issue.
2. Jun 28, 2026, 03:39 UTC
   resolved
   The issues affecting Cisco phone system services have been resolved.

Updates as published by SU ITS (original).