Major incident

Staffbase: Email Modern sending unavailable in Europe and the Americas

Current status of Staffbase: Operational — live Staffbase status

Timeline

1. Oct 14, 2026, 08:39 UTC
   investigating
   We have received reports that customers using Email Modern on the European and Americas systems are currently unable to send emails. Affected users may see a "Something went wrong" error message when attempting to send. Our teams are actively investigating the issue and working to restore email sending as quickly as possible. You can see on which system your application is hosted by going to the Studio > Settings > API Access tab. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").
2. Oct 14, 2026, 08:48 UTC
   resolved
   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](https://[email protected]) in case you're still having any problems. We’re happy to help!

Updates as published by Staffbase.