Major incident

Sauce Labs: 2026-September-30 Service Incident

Current status of Sauce Labs: Operational — live Sauce Labs status

Timeline

1. Sep 30, 2026, 10:04 UTC
   investigating
   We are currently seeing elevated error rates for real device tests in EU-Central-1 data center. We are investigating.
2. Sep 30, 2026, 11:18 UTC
   resolved
   Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational.
3. Oct 14, 2026, 17:12 UTC
   postmortem
   ### **Dates:** Wednesday, September 30th 2026, 09:04 UTC - 10:49 UTC. ### **What happened:** Real Device Automated Tests experienced failure to start in the EU Central data center, with error rates reaching up to 25%. ### **Why it happened:** A deployment led to increased cache misses and elevated load on the underlying infrastructure. ### **How we fixed it:** Service was restored by rolling back to a previous version. ### **What we are doing to prevent it from happening again:** Alternative caching strategies are being considered to increase effectiveness of the cache.

Updates as published by Sauce Labs (original).