Minor incident

Sangoma: PBXact Issue - registration failure

Affected: Voice Services (PBXact Cloud)

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Oct 12, 2026, 16:57 UTC
   investigating
   We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in registration failure. Our Engineering team is actively investigating and working to resolve the issue.
2. Oct 12, 2026, 18:11 UTC
   investigating
   We have identified an issue affecting a small subset of PBXact Cloud customers, resulting in SIP trunk registration failure. Our Engineering team is actively investigating and working to resolve the issue.
3. Oct 12, 2026, 18:11 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 12, 2026, 18:58 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 12, 2026, 23:47 UTC
   resolved
   This incident has been resolved.

Updates as published by Sangoma (original).