Critical incident

Sangoma: Internet Service Impact - Carrier Event - Frontier Fiber - CA Area

Affected: Internet Access / Circuits

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Jun 5, 2026, 13:50 UTC
   identified
   We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
2. Jun 8, 2026, 16:12 UTC
   resolved
   We have received confirmation from Frontier that the system event affecting your circuit's health was resolved on June 5, 2026, at 10:11 PM PDT. Following the resolution, we conducted extended monitoring and observed that your circuit has remained stable and operational since Frontier provided the all-clear notification. As the issue has been resolved and services are performing normally, we will now proceed with closing this system event.

Updates as published by Sangoma (original).