No impact incident

Grafana Cloud: DB issues in prod-sa-east-1

Affected: AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

1. Oct 20, 2026, 21:36 UTC
   investigating
   We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.
2. Oct 20, 2026, 22:14 UTC
   investigating
   Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.
3. Oct 20, 2026, 23:39 UTC
   investigating
   Synthetic Monitoring alerting has recovered. We are continuing to monitor.
4. Oct 21, 2026, 00:09 UTC
   resolved
   This incident has been resolved.

Updates as published by Grafana Cloud (original).