OutageDB

Minor incident

CivicPlus: Service Degradation - CivicPlus Payments

Oct 20, 2026, 21:41 UTC
started
02:04 UTC
resolved October 21, 2026
4 h 23 min
duration

Current status of CivicPlus: Minor issues — live CivicPlus status

Timeline

  1. Oct 20, 2026, 21:41 UTC
    investigating
    We are aware of an service disruption originating with an upstream vendor causing possible service degradation with EMV transactions. We will provide an update when additional information becomes available.
  2. Oct 20, 2026, 22:05 UTC
    monitoring
    A fix has been implemented by the upstream vendor and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
  3. Oct 21, 2026, 02:04 UTC
    resolved
    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Updates as published by CivicPlus.

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

More CivicPlus incidents