Critical incident

Qualys: IN Platform 1: UI logins and API Authencation failing(IM -12899)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), CertView (CERT), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Unified Dashboard (UD), Custom Assessment and Remediation (CAR), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), Total AI

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Oct 6, 2026, 07:47 UTC
   investigating
   The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.
2. Oct 6, 2026, 10:59 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 6, 2026, 15:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).