Major incident

MoonPay: Moonpay balances disruption in the US

Oct 6, 2026, 08:37 UTC

started

17:01 UTC

resolved

8 h 24 min

duration

Affected: MoonPay Balance

Current status of MoonPay: Under maintenance — live MoonPay status

Timeline

Oct 6, 2026, 08:37 UTC
identified
New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.
Oct 6, 2026, 17:01 UTC
resolved
Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.

Updates as published by MoonPay (original).

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