Critical incident

Qualys: IN Platform 1: Users are unable to login to the UI (IM-12895)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), CertView (CERT), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Unified Dashboard (UD), Custom Assessment and Remediation (CAR), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), Total AI

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Oct 3, 2026, 01:00 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.
2. Oct 3, 2026, 01:38 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 3, 2026, 01:43 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 3, 2026, 10:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).