Minor incident

Qualys: US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Sep 29, 2026, 04:39 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
2. Sep 29, 2026, 20:06 UTC
   investigating
   We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
3. Sep 30, 2026, 16:57 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Sep 30, 2026, 21:20 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 1, 2026, 01:36 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).