Major incident

Intellistack: Documents with Sign Delivery are failing

Affected: API & Document Generation

Current status of Intellistack: Operational — live Intellistack status

Timeline

1. Sep 29, 2026, 05:14 UTC
   investigating
   Formstack Documents with document deliveries to Formstack Sign are failing as of 11:19pm Eastern on Monday Sept 28. We are investigating the issue and will update accordingly.
2. Sep 29, 2026, 05:35 UTC
   monitoring
   A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back.
3. Sep 29, 2026, 05:59 UTC
   resolved
   Incident resolved. Documents deliveries to Formstack Sign were failing from approximately 11:15 pm Eastern time, and successful deliveries were restored at approximately 1:35 am Eastern time. Many deliveries will auto-retry. However, customers should review their deliveries in the Formstack Documents interface to ensure no action is required.

Updates as published by Intellistack (original).