Critical incident

Qualys: EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)

Affected: VMDR Mobile, Vulnerability Management (VM), VMDR OT

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Jul 20, 2026, 09:09 UTC
   investigating
   Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions. Further updates will be shared as they become available. Ticket reference for this activity is IM-12776.
2. Jul 21, 2026, 08:48 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 21, 2026, 20:52 UTC
   identified
   Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI and via API for VM, VMDR Mobile, and VMDR OT modules.
4. Jul 22, 2026, 02:43 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 24, 2026, 01:20 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).