Major incident

Feefo: Feedback request processing

Affected: Feedback Requests (Email, SMS)

Current status of Feefo: Operational — live Feefo status

Timeline

1. Jul 20, 2026, 10:02 UTC
   investigating
   We are currently investigating an issue impacting the processing of feedback requests, causing a backlog waiting to send for some of our customers. ur engineering team is actively investigating the root cause as a matter of priority. We apologise for the disruption and will provide further updates here as soon as we have more information.
2. Jul 20, 2026, 16:19 UTC
   monitoring
   Our engineering teams have made progress to identify the cause of this outage and have begun monitoring feedback requests that have begun to send as expected. We will continue to monitor this until service has returned to normal. Thank you for your patience.
3. Jul 21, 2026, 09:51 UTC
   resolved
   The feedback request backlog will now have cleared and service has returned to normal. Thank you for your patience.

Updates as published by Feefo (original).