Critical incident

PowerSchool Products: CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal

Affected: Enrollment Express/ECollect

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 3, 2026, 17:58 UTC
   investigating
   We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
2. Aug 3, 2026, 20:01 UTC
   investigating
   We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
3. Aug 3, 2026, 22:02 UTC
   monitoring
   We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
4. Aug 4, 2026, 08:52 UTC
   resolved
   The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.

Updates as published by PowerSchool Products (original).