Critical incident

ITS Network & Systems: Financial Aid Portal Offline

Affected: Academic Services, Business Services

Current status of ITS Network & Systems: Minor issues — live ITS Network & Systems status

Timeline

1. Aug 3, 2026, 17:20 UTC
   investigating
   ITS is investigating issues with the Financial Aid Portal. The Financial Aid Portal and ProSAM are offline until further notice. Engineers are working to bring services back online. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
2. Aug 3, 2026, 17:43 UTC
   investigating
   ITS is further investigating more issues. Here is an updated list of the issues: Financial Aid Portal ProSam Summer-SSO USAS (Account Claims tool) Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
3. Aug 3, 2026, 20:17 UTC
   monitoring
   ITS has implemented a fix for the issues with Financial Aid Portal. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
4. Aug 4, 2026, 00:02 UTC
   resolved
   This incident has been resolved.

Updates as published by ITS Network & Systems (original).