Major incident

PowerSchool Products: PowerSchool SIS - Users hosted in west region are unable to access PS SIS

Affected: PowerSchool SIS

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. May 13, 2026, 17:41 UTC
   investigating
   We are investigating reports of login and performance issues within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
2. May 13, 2026, 20:24 UTC
   identified
   We have identified the cause for the ongoing issue in PowerSchool SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
3. May 13, 2026, 22:12 UTC
   monitoring
   We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance. Our teams are actively monitoring the system to ensure stability and full restoration of service.
4. May 14, 2026, 15:17 UTC
   resolved
   This incident has been resolved.

Updates as published by PowerSchool Products (original).