Major incident

KnowBe4: KnowBe4 Academy - Access Issues

Affected: KnowBe4 Academy

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

1. May 13, 2026, 18:09 UTC
   investigating
   We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.
2. May 13, 2026, 18:48 UTC
   monitoring
   Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.
3. May 14, 2026, 13:07 UTC
   resolved
   This incident has been resolved.
4. May 14, 2026, 19:07 UTC
   postmortem
   On Wednesday, May 13, 2026, from approximately 18:00 until 18:45 \(UTC\), some users experienced issues with accessing the KnowBe4 Academy. This incident was caused by a service disruption with an external service provider. The provider restored service and the Academy returned to normal performance by 18:45 \(UTC\). No data loss occurred as a result of this issue.

Updates as published by KnowBe4 (original).