Major incident

JetBrains Cloud Platform: Elevated errors on Gemini/Vertex LLM features (ap-southeast-3)

Current status of JetBrains Cloud Platform: Operational — live JetBrains Cloud Platform status

Timeline

1. Sep 10, 2026, 05:36 UTC
   investigating
   We are investigating an issue affecting the service and are working to identify the root cause.
2. Sep 10, 2026, 05:39 UTC
   identified
   Some users of Gemini-backed AI features (chat, LLM routes) in the AP region saw errors; caused by an upstream Google Vertex AI 502 wave. Non-Gemini providers unaffected.
3. Sep 10, 2026, 05:40 UTC
   monitoring
   Users of Gemini-powered AI features, including chat and LLM routes, in the AP region encountered errors due to an upstream Google Vertex AI 502 wave. Non-Gemini providers were not impacted. We are closely monitoring the situation and the Gemini models outage.
4. Sep 10, 2026, 06:11 UTC
   monitoring
   We are still seeing unavailability for some Gemini models.
5. Sep 10, 2026, 07:24 UTC
   resolved
   The issue has been resolved, and the service is operating normally.

Updates as published by JetBrains Cloud Platform.