Major incident

ParentSquare: Emergency Maintenance Today at 10:45 AM Pacific/1:45 PM Eastern

Affected: Web Application, Texts, Emails, Phone Calls, Smart Alerts, Auto Notices, Smart Sites, Data Sync, Support Systems, iOS and Android Mobile Applications, Social Network Sharing

Current status of ParentSquare: Operational — live ParentSquare status

Timeline

1. Apr 24, 2026, 16:57 UTC
   identified
   We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
2. Apr 24, 2026, 17:45 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Apr 24, 2026, 17:50 UTC
   resolved
   The maintenance is complete and all systems are operating normally.

Updates as published by ParentSquare (original).