Major incident

ParentSquare: Attendance notifications not sent for some Aeries-integrated schools

Oct 22, 2026, 00:50 UTC

started

03:35 UTC

resolved

2 h 45 min

duration

Affected: Data Sync

Current status of ParentSquare: Operational — live ParentSquare status

Timeline

Oct 22, 2026, 00:50 UTC
investigating
We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.
Oct 22, 2026, 03:35 UTC
resolved
This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.

Updates as published by ParentSquare (original).

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