Major incident

Palo Alto Networks Cloud Services: app4: Prisma cloud Page is not loading

Affected: Americas - US - app4.prismacloud.io

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. May 14, 2026, 05:33 UTC
   investigating
   We are currently investigating this issue.
2. May 14, 2026, 05:53 UTC
   investigating
   We are continuing to investigate this issue.
3. May 14, 2026, 06:00 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 14, 2026, 06:07 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 14, 2026, 06:11 UTC
   resolved
   This incident has been resolved.

Updates as published by Palo Alto Networks Cloud Services (original).