Minor incident

Articulate: Articulate 360: Some customers may experience connectivity issues

Affected: Team Slides

Current status of Articulate: Operational — live Articulate status

Timeline

1. Nov 5, 2026, 18:24 UTC
   investigating
   Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.
2. Nov 5, 2026, 19:34 UTC
   investigating
   Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more.
3. Nov 5, 2026, 20:51 UTC
   identified
   We’ve identified the cause and mitigated the issue for most customers. Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides. We’re continuing to work on a full fix.
4. Nov 5, 2026, 22:06 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Nov 5, 2026, 22:47 UTC
   monitoring
   The issue has been mitigated, and we’re continuing to monitor the results.
6. Nov 6, 2026, 07:01 UTC
   resolved
   This incident has been resolved. We're sorry for the trouble.

Updates as published by Articulate (original).