Minor incident

Optum: System Incident - InterQual - Production

Affected: InterQual

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 27, 2026, 03:04 UTC
   investigating
   Optum is aware of intermittent issues impacting performance of InterQual Medical Review Service customers. Our teams are actively investigating reports of users experiencing difficulties accessing the application through integration and saving reviews. Additional updates will be provided as more information becomes available.
2. Sep 27, 2026, 04:07 UTC
   resolved
   InterQual Medical Review Service performance has been restored. The issue affecting application access through integrations and the ability to save reviews has been resolved, and services are operating normally. We will continue to monitor the environment to ensure ongoing stability. We apologize for any inconvenience and appreciate your patience.

Updates as published by Optum (original).