Major incident

Optum: System Incident -Optum Enterprise CAC- Production

Affected: Enterprise CAC

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 28, 2026, 17:14 UTC
   investigating
   We are aware of a potential issue occurring within Optum Enterprise CAC. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
2. Aug 28, 2026, 17:32 UTC
   resolved
   We have resolved the issue occurring within the Enterprise Computer-Assisted Coding application that is causing issues with loading cases, latency and errors within the application. Thank you for your patience as our teams worked to resolve this issue.

Updates as published by Optum (original).