Major incident

Optum: System Incident - MEDICAL NETWORK RELAY EXCHANGE - Production

Aug 19, 2026, 12:33 UTC

started

13:44 UTC

resolved

1 h 11 min

duration

Affected: Portal

Current status of Optum: Operational — live Optum status

Timeline

Aug 19, 2026, 12:33 UTC
investigating
We are currently experiencing an issue that is preventing users from accessing Connect Center functionality. Our technical teams are actively investigating and working to restore service as quickly as possible.
Aug 19, 2026, 13:44 UTC
resolved
Issue preventing users from accessing Connect Center functionality have been resolved. Claim and eligibility submission via ATS APIs are now available.

Updates as published by Optum (original).

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