Critical incident

Optum: System Incident - Optum Integrity One - Production

Affected: Optum Integrity One

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 4, 2026, 12:51 UTC
   investigating
   We are aware of an issue occurring within the Optum Integrity one application that is causing errors while logging in to the application, loading cases and saving cases. Technical teams are engaged to resolve the issue and we will provide updates as more information becomes available.
2. Aug 4, 2026, 14:18 UTC
   resolved
   Optum technical teams have resolved the issue that caused users to experience errors while logging into the application, loading cases and saving cases in the Optum Integrity One and the issue is considered resolved. Optum technical teams will continue to monitor the system. Thank you for your patience as our teams worked to resolve this issue.

Updates as published by Optum (original).